Common Errors & Troubleshooting

Here are some common issues and how to resolve them:

Configuration Ping shows 1000ms or connection fails:
- This could mean your internet connection is down. Please check your local network.
- The specific server configuration might be temporarily disabled or has expired.
- The server itself might be down or undergoing maintenance.
- Action: Check the server status page at status.netchlk.org or our announcements page. For the latest news and updates, join our Discord server: https://discord.com/invite/SXZknW2Htf.
Unstable internet connection or reduced download/upload speeds while using NetchLK software:
- Action 1: Stop the NetchLK software (Netch, V2rayNG, V2Box, NetMod).
- Action 2: Test your internet speed and stability with a direct connection (without the VPN software running).
- Action 3: If the issue persists only when the NetchLK software is active, and you've checked server status and announcements, then consider opening a support ticket.
- Important: Please do not open a support ticket on the website without performing these troubleshooting steps first and having a clear reason.

General Notes:

Ensure you have a stable internet connection before starting the setup.
The download links point to official sources (GitHub, Google Play Store, Apple App Store) where available.
If one client doesn't work well for you, try the suggested alternative (NetMod for PC/Android).