Common Errors & Troubleshooting
Here are some common issues and how to resolve them:
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Configuration Ping shows 1000ms or connection fails:
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This could mean your internet connection is down. Please check your local network.
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The specific server configuration might be temporarily disabled or has expired.
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The server itself might be down or undergoing maintenance.
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Action: Check the server status page at status.netchlk.org or our announcements page. For the latest news and updates, join our Discord server: https://discord.com/invite/SXZknW2Htf.
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Unstable internet connection or reduced download/upload speeds while using NetchLK software:
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Action 1: Stop the NetchLK software (Netch, V2rayNG, V2Box, NetMod).
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Action 2: Test your internet speed and stability with a direct connection (without the VPN software running).
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Action 3: If the issue persists only when the NetchLK software is active, and you've checked server status and announcements, then consider opening a support ticket.
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Important: Please do not open a support ticket on the website without performing these troubleshooting steps first and having a clear reason.
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General Notes:
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Ensure you have a stable internet connection before starting the setup.
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The download links point to official sources (GitHub, Google Play Store, Apple App Store) where available.
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If one client doesn't work well for you, try the suggested alternative (NetMod for PC/Android).
